Shipping policy

📦 FREE Shipping on All Orders!
At Rugholics, we’re committed to making your shopping experience smooth, transparent, and delightful.

🌍 Free Shipping Across the U.S. & U.K.

We offer free shipping on all rugs across the United States and United Kingdom.
Pay only the checkout price — no duty or import tariffs. We handle customs clearance, so there are no hidden fees or surprises at checkout or delivery.

📦 Order Processing

Orders are carefully prepared and dispatched within 7-12 business days. In some cases, the full 7 days may be required to ensure proper quality checks and secure packaging.

❗ Order Cancellation

Orders can be cancelled only before shipment. If you wish to cancel, please contact us as soon as possible after placing your order. Once an item has been dispatched, cancellation is no longer possible.

🚚 Shipping Partners

We ship through DHL, UPS, and FedEx — trusted global carriers to ensure safe and timely delivery in both the U.S. and U.K.

⏱ Delivery Timeframes

United States: Once dispatched, delivery typically takes 7-14 business days, including Alaska and Hawaii.
United Kingdom: Once dispatched, delivery usually takes 7-14 business days across England, Scotland, Wales, and Northern Ireland.

Please note: Delivery timelines are estimates and may be affected by customs processing, public holidays, or courier delays.

🔍 Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. Track your order by logging into your account or clicking here.